2009 Supply Chain Innovation Award
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Intel Corporation (Nasdaq: INTC ) received first place in the 2009 Supply Chain Innovation Award competition at the Council of Supply Chain Management Professionals’ (CSCMP ) annual global conference held in Chicago, September 20-23. Naperville, Illinois-based Tellabs with software partner ICON-SCM received second-place honors.
Chosen from five finalists, Intel’s multi-year initiative to significantly improve customer satisfaction via increased response and delivery performance, “Just Say Yes–Innovating Responsiveness at Intel,” resulted in more than a 40 percent improvement in customer feedback scores, supported by a 300 percent-plus improvement in change order responsiveness, in addition to achieving best-in-class levels of delivery performance. All of this was accomplished by reducing pipeline inventory by 33 percent during the same time period.
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